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Subject : "Customer service"
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Services marketing
Author(s) : Zeithaml, Valarie A. - Bitner, Mary Jo -
Edition : 2nd ed.
Call Number : 658.8 ZEI/2000
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Service management and marketing
Author(s) : Gronroos, Christian -
Edition :
Call Number : 658.8 GRO
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CRM in financial services
Author(s) : Foss, Bryan - Stone, Merlin -
Edition :
Call Number : 658.812 FOS
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Services marketing
Author(s) : Zeithaml, Valarie A. - Bitner, Mary Jo -
Edition : 3rd ed.
Call Number : 658.8 ZEI/2003
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Creating value for customers
Author(s) : Band, William A -
Edition :
Call Number : 658.812 BAN
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Service management and marketing
Author(s) : Gronroos, Christian -
Edition :
Call Number : 658.8 GRO
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How to improve customer service
Author(s) : Birsner, E Patricia - Balsley, Ronald D -
Edition :
Call Number : 658.8 BIR
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Magnet marketing
Author(s) : Graham, John R. - Bennett, Steven J. -
Edition :
Call Number : 658.802 GRA
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Services marketing
Author(s) : Zeithaml, Valarie A. - Bitner, Mary Jo. -
Edition :
Call Number : 658.8 ZEI
Record Detail
101 ways to boost customer satisfaction
Author(s) : Foster, Timothy R. V. -
Edition :
Call Number : 658.81 FOS
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