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Subject : "Customer services"

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Author(s) : Zeithaml, Valarie A. - Bitner, Mary Jo. -

Edition :

Call Number : 658.8 ZEI

Author(s) : Foster, Timothy R. V. -

Edition :

Call Number : 658.81 FOS

Author(s) : Buckingham, Richard -

Edition :

Call Number : 658.812 BUC

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