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Found 2 from your keywords:
Author : "Asher, Mike"
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Managing quality in the service sector
Author(s) : Asher, Mike -
Edition :
Call Number : 658.4 ASH
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100 methods for total quality management
Author(s) : Kanji, Gopal K. - Asher, Mike -
Edition :
Call Number : 658.562 KAN
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