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Found 2 from your keywords:
Author : "Bitner, Mary Jo."
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Services marketing
Author(s) : Zeithaml, Valarie A. - Bitner, Mary Jo. - Gremler, Dwayne D. -
Edition : 4th ed.
Call Number : 658.8 ZEI/2006
Services marketing
Author(s) : Zeithaml, Valarie A. - Bitner, Mary Jo. -
Edition :
Call Number : 658.8 ZEI




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