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Title Creating value for customers
Edition
Call Number 658.812 BAN
ISBN/ISSN
Author(s) Band, William A - Personal Name
Subject(s) Quality Assurance
Customer services
Customer satisfaction
Classification 658.812
Series Title
GMD Text
Language English
Publisher John Wiley
Publishing Year 1991
Publishing Place New York
Collation xi, 340p
Abstract/Notes
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