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Title Services marketing
Edition 2nd ed.
Call Number 658.8 ZEI/2000
ISBN/ISSN 0-07-231221-1
Author(s) Zeithaml, Valarie A. - Personal Name
Bitner, Mary Jo - Personal Name
Subject(s) Marketing
Customer services
Service industries - Marketing
Classification 658.8
Series Title
GMD Text
Language English
Publisher McGraw Hill
Publishing Year 2000
Publishing Place Boston
Collation xxviii, 620p
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