Understanding services management

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Title	Understanding services management
Edition
Call Number	658 UND
ISBN/ISSN	81-203-2935-X
Author(s)	Glynn, William J. - Personal Name Barnes, James G. - Personal Name
Subject(s)	Service Industries-Management-Case studies Customer services-Management
Classification	658
Series Title
GMD	Text
Language	English
Publisher	Prentice-hall Of India
Publishing Year	1995
Publishing Place	New Delhi
Collation	xxvi, 485p
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