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Found 2 from your keywords:
Subject : "Customer services-Management"
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Successful service operations management
Author(s) : Metters, Richard et. al. -
Edition : 2nd ed.
Call Number : 658.812 SUC/2006
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Understanding services management
Author(s) : Barnes, James G. - Glynn, William J. -
Edition :
Call Number : 658 UND
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